About Us: We are a family-owned business specializing in importing high-quality tile and stone products. Our dynamic team operates within a fast-paced environment, dedicated to delivering exceptional customer service.
Job Description: The Client Services Representative / Order Processor plays a critical role in managing client communications, processing orders, and supporting daily business operations. This position requires strong organizational skills, attention to detail, and excellent customer service abilities.
Essential Duties/Responsibilities:
- Support leadership with projects and operational initiatives as needed.
- Handle inbound and outbound client calls in a courteous, professional, and efficient manner.
- Build and maintain strong relationships with clients to improve customer satisfaction and retention.
- Process customer orders accurately and efficiently using company systems.
- Assist with administrative tasks, including data entry, filing, and general office organization.
- Research and resolve client issues by utilizing company resources and collaborating with internal teams.
- Respond to client inquiries promptly via phone, email, and other communication channels.
- Work cross-functionally with internal departments to ensure smooth order fulfillment.
Skills and Qualifications:
- Experience: Minimum 1 year of customer service in a fast-paced environment.
- Administrative Skills: At least 1 year of experience in data entry or order processing preferred.
- Technical Skills: Proficient in Microsoft Office Suite; experience with CRM systems preferred.
- Communication: Strong written and verbal skills, including professional phone and email etiquette.
- Multitasking: Ability to manage multiple priorities, stay organized, and meet deadlines.
- Work Style: Must be dependable, detail-oriented, and capable of working independently and collaboratively.
- Transportation: Must have reliable transportation to and from work.
Mon – Fri: 8:30am – 5:00pm
Job Type: Full Time
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Referral program
Work Location: In person