The Client Services Representative / Order Processor plays a critical role in managing client communications, processing orders, and supporting daily business operations. This position requires strong organizational skills, attention to detail, and excellent customer service abilities.
Essential Duties/Responsibilities:
- Handle inbound and outbound client calls in a courteous, professional, and efficient manner.
- Build and maintain strong relationships with clients to improve customer satisfaction and retention.
- Process customer orders accurately and efficiently using company systems.
- Assist with administrative tasks, including data entry, filing, and general office organization.
- Research and resolve client issues by utilizing company resources and collaborating with internal teams.
- Respond to client inquiries promptly via phone, email, and other communication channels.
- Work cross-functionally with internal departments to ensure smooth order fulfillment.
- Support leadership with projects and operational initiatives as needed.
Qualifications & Skills:
- Experience: Minimum 1 year of customer service in a fast-paced environment.
- Administrative Skills: At least 1 year of experience in data entry or order processing preferred.
- Technical Skills: Proficient in Microsoft Office Suite; experience with CRM systems preferred.
- Communication: Strong written and verbal skills, including professional phone and email etiquette.
- Multitasking: Ability to manage multiple priorities, stay organized, and meet deadlines.
- Work Style: Must be dependable, detail-oriented, and capable of working independently and collaboratively.
- Transportation: Must have reliable transportation to and from work.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Schedule & Pay:
- Hours: Monday – Friday, 8:30 AM to 5:00 PM
- Job Type: Full-Time, Non-Exempt
- Environment: In person, Office-based, collaborative, professional setting
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
- Referral program
Work Location: In person